Consultation Terms and Conditions

We have outlined the terms on which Dr Esta Aesthetics provides services to its clients. It is important that you read and fully understand these before any treatments take place.

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1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply services to you.

1.2 Why you should read them. Please read these terms carefully before you book any appointment. These terms tell you who we are, how we will provide services to you, how you and we may change or end this agreement, what to do if there is a problem and other important information.

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2.INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are DR ESTA AESTHETICS

2.2 How we are regulated. Our director, Dr Estabrak Jiad, is regulated by the General Medical Council (registration number: 7278687).

2.3 How to contact us. You can contact us by writing to us at info@dresta.co.uk

2.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.5 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

 

3.Our contract with you

3.1 When the contract commences. A contract will come into existence between you and us when, upon your request for a specific treatment offered by us, an initial consultation appointment detailing date and time (“the Initial Consultation”) is provided to you by us. Your request and our provision of the Initial Consultation may be provided in person or on-line.

3.2 Deposit required. You will be required to provide a deposit with your request for a specific treatment in order to secure the Initial Consultation and booking any further appointment. The deposit will usually be the sum of £30 (non-refundable) but, depending on the costs of the treatment, we reserve the right to request a higher sum. The exact amount of deposit payable will be confirmed at the time of booking.

3.3 Additional deposit requirements. In the situation where you fail to attend the Initial Consultation, a further consultation date may be requested by you. However, it is at our sole discretion whether or not a further consultation appointment is provided and, unless 48 hours’ notice is given in accordance with clause 7.2(a), you will be required to pay a further deposit to secure that appointment. The level of the further deposit will be at our sole discretion.

3.4 Time Limits and deposit redemption. Where your chosen treatment(s) is in several parts or is a Course, all parts of that treatment or Course must be taken within 12 months of the Initial Consultation. Any parts of your chosen treatment not taken within 12 months will be forfeited along with any pre-payments made.

3.5 Identity verification: Due to the pharmaceutical nature of some of our medical-grade prescription products, the use of these products as part of a treatment or sole purchase by you via our webstore will only be available on a consultation basis. Once the consultation process has been completed, you will be required to carry out an electronic ID verification or provide satisfactory identity information.  

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4. Providing the services

4.1 When we will provide the services. We will supply the services to you at the Initial Consultation and during any follow up consultations included in your treatment, or over a course of a set number or series of treatment appointments (a “Course(s)”) commencing with the Initial Consultation, until we have completed the services. All treatments are detailed on our website.

4.2 What will happen if you do not provide required information to us. It is your responsibility to ensure that we are provided with all relevant medical history and medication details prior to each treatment. Please also advise us if you are pregnant or breast-feeding. If you do not provide us with this information within a reasonable time of us asking for it or you provide us with incomplete or incorrect information, we may either end the contract (see clause 8.2(c)) or make an additional charge to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

4.3 Unfit for/unsuitable for/unlikely success of treatment. If we deem that:

(a) you are unsuitable for your chosen treatment see clause 8.1; and/or

(b) your chosen treatment is unlikely to be successful, we will inform you of the facts and reasons why we have reached this conclusion. If the Initial Consultation resulted in these findings, you will only be responsible for the cost of that Initial Consultation.

4.4 No Guarantee. We will provide the services with reasonable care and skill but no clinical treatment is entirely risk free and the results of any particular treatment cannot be guaranteed. Individual results and benefits vary from client to client taking into consideration factors such as age, lifestyle and medical history. Common complications will be discussed with you during the Initial Consultation.

4.5 Results from images/disclaimer. Any images shown on our website, social media platforms or in any promotional material are for illustration purposes only and are by no means indication of guaranteed results.

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5. Lateness and pre-treatment preparation

5.1 Lateness. You are required to arrive at least 5 minutes before your appointment time. Late arrival may result in a reduction to your treatment time. If you are running late, please telephone us immediately on 07704 986184 and we will attempt to accommodate your late arrival, although we give no such guarantees and your treatment time will be reduced or may need to be rescheduled if we cannot accommodate you.

5.2 Treatment Preparation. We will inform you of any specific preparations you will need to carry out before your treatment. Failure to make such preparations may result in your treatment being delayed, time-reduced or incurring additional costs. Where continued non-compliance occurs, we reserve our right to end this contract without prior notice.

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6. Rights to suspend or make changes

6.1 Your rights to make changes. If you wish to make a change to the services or the date or time of the Initial Consultation please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the service and any changes to the price and we will ask you to confirm whether you wish to go ahead with the change.

6.2 Our rights to suspend or make changes.

(a) Temporary suspension and minor changes to the services. We may have to suspend or change the services:

(i) due to circumstances beyond our control; and/or
(ii) to reflect changes in relevant laws and regulatory requirements; and/or
(iii) to implement minor technical adjustments and improvements.

These changes will not affect your use of the services and we will make every attempt to contact you to inform you of the cancellation and to re-arrange your appointment. We do not offer compensation in these circumstances.

(b) Long term/permanent suspension or significant changes to the services. We may have to suspend long term or permanently, or make more significant changes to the services, for example to change the prices for our services, but if we do so we will notify you and, should you wish, you may then contact us to end the contract and receive a full refund of any pre-paid treatments not provided at the suspension date.

(c) We may also suspend the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 10.4), we may suspend supply of the services until you do pay us.

 

7. Your rights to end the contract​

7.1 You can always end the contract before the services have been supplied and paid for. You may contact us at any time to end the contract for the services, but in some circumstances we may charge you certain sums for doing so, as described below.

7.2 What happens if you have good reason for ending the contract. If you are ending the contract for a relevant reason, set out at 7.2 (a) to (f), the contract will end immediately and we will refund you in full for any services which have not been provided or have not been properly provided. The relevant reasons are:

(a) you inform us by email or by telephone at least 48 hours before the Initial Consultation that you wish to change the date and/or time of the Initial Consultation or any follow up appointment date(s); or

(b) we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 6.2(b)); or

(c) we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed; or

(d) there is a risk the services may be significantly delayed because of events outside our control; or

(e) we suspend the services for technical reasons, or notify you that we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or

(f) you have a legal right to end the contract because of something we have done wrong.

7.3 What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 7.2, the contract will end immediately but we will retain the deposit paid under clause 3.2, as reasonable compensation for the net costs we will incur as a result of you ending the contract. In addition:

(a) if less than 48 hours’ notice is given under clause 7.2(a) or any subsequent appointments are not attended, the deposit paid under clause 3.2 will be non-refundable and any further bookings and/or continued treatment will be at our sole discretion and will require the payment of a further deposit, the level of which is at our sole discretion; or

(b) where your treatment is a Course, if less than 48 hours’ notice is given of cancellation of any appointments in the Course we will require full payment for the cancelled appointment before any further appointments can be scheduled or attended.

 

8. Our rights to end the contract

8.1 The treatment is not suitable. We may end the contract at any time, if we deem that the treatment that you have requested is not suitable.

8.2 We may end the contract if you break it. We may end the contract at any time by writing to you if:

(a) you do not make any payment to us when it is due;

(b) you repeatedly miss appointments; or

(c) you do not, within a reasonable time of us asking for it, provide us with information under clause 3.5 or 4.2  which is necessary for us to provide the services.

8.3 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.2 we will refund any money you have paid in advance for services we have not provided but we will retain your deposit, paid under clause 3.2, as reasonable compensation for the net costs we will incur as a result of your breaking the contract.

 

9. If there is a problem with the services

9.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us by email at info@dresta.co.uk as soon as possible. We will aim to respond within fourteen days of receiving the complaint.

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10. Price and payment

10.1 Where to find the price for the services. The price of the services will be the price set out in our price list in force at the date you book your Initial Consultation unless we have agreed another price in writing. We take all reasonable care to ensure that the prices of services advised to you are correct. However please see clause 10.3 for what happens if we discover an error in the price of the services you order.

10.2 What our prices include and exclude. The price of the services includes the Initial Consultation and the standard follow up consultations included in your treatment. Please note that Course costs will be discussed with you at your Initial Consultation. Product costs are set out on our website. We reserve the right to charge additional charges for any services falling outside a set Course which, may include some follow up consultations but you will be informed of any additional charges prior to them being incurred. Your booking of your Initial Consultation designates your understanding and acceptance of the price and your commitment to pay.

10.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order however, if there is an error with the price at your order date we will contact you for your instructions before we accept your order.

10.4 When you must pay and how you must pay. You must fully pay the price of the services either:

(a) in advance of the treatment being administered including any deposit payments; or

(b) we will discuss payment structure and due dates with you during the Initial Consultation. We accept payment with most major credit/debit cards, cash and Bankers Drafts.

10.5 We can charge interest if you pay late. If you do not make any payment to in accordance with clause 10.4 we reserve all our rights to take action against you, including the right to pass the matter to a debt collection agency, and we will charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

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11. Our responsibility for loss or damage suffered by you

11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process. But, for the avoidance of doubt, we are not liable for any economic loss or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of the services to you including damage occurring as a result of your failure to provide us with any information required under clause 4.2.

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are as described and supplied with reasonable skill and care.

11.3 We are not liable for business losses. We only supply the services privately. We will have no liability to you for any loss of business profit, loss of business, business interruption, or loss of business opportunity.

 

12. How we may use your personal information

12.1 How we will use your personal information. We will use the personal information you provide to us to:

(a) provide the services;

(b) process your payment for such services; and

(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.

12.2 Privacy Policy. For further information about how we use your personal information please see our Privacy Policy.

 

13. Other important terms

13.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date

13.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.