Webstore Terms and Conditions
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply goods to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
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2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are DR ESTA AESTHETICS.
2.2 How we are regulated. Our director, Dr Estabrak Jiad, is regulated by the General Medical Council (GMC) (registration number: 7278687).
2.3 How to contact us. You can contact us by writing to us at info@dresta.co.uk
2.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.5 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
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3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because of any other reason which will be explained to you at the time.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK
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4. OUR SUBSCRIPTION PRODUCTS
4.1 Our subscription products and features. Subscription to our product consists of an initial charge, followed by a recurring charge on a regular basis, currently once every month, two months, three months, four months, five months or six months depending on your selected plan, as agreed by you upon signing up to our services. You can manage your subscription by following the link “Manage Subscription” contained in the confirmation email that we will send to you when you sign up to our subscription service.
4.2 You agree to the recurring charges. By subscribing to our subscription products, you acknowledge and agree to pay an initial and a recurring payment to us for an indefinite time until cancelled by you or by us.
4.3 Cancelling your subscription product. You can cancel at any time but please note we will only take payment for products that we have posted to you. If you cancel before any products have been sent, we reserve the right to cancel your order and provide a refund of the payment. You can re-subscribe at any time following cancellation. To cancel your subscription please go to the link “Manage Subscription” contained in the confirmation email that we sent to you when you signed up to our subscription service and follow the steps on the website, or alternatively email info@dresta.co.uk to request cancellation.
4.4 Cancellation by us. We reserve the right not to renew your subscription at any time without giving any reasons for our decision and we reserve the right not to authorise a re-subscription. We also reserve the right to cancel our subscription services with you if: (a) we have withdrawn a particular product or have insufficient stock to deliver the product you have ordered; (b) we do not deliver to your area; (c) one or more of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or we consider you in breach of our terms and conditions.
4.5 Refund and notify you if we decide to cancel. If we do cancel your subscription we will notify you by e-mail and will refund any sums you have paid in advance for products which we won’t provide.
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5. OUR PRODUCTS
5.1 Medical-grade products. We only sell medical-grade products.
5.2 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
5.3 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
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6. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us within 24 hours of placing the order. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
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7. PROVIDING THE PRODUCTS
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you.
7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.5 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
7.6 When you become responsible for the goods. The product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
7.7 When you own goods. You own the product once we have received payment in full.
7.8 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to: (a) deal with technical problems or make minor technical changes; (b) update the product to reflect changes in relevant laws and regulatory requirements; (c) make changes to the product as requested by you.
7.9 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency, and we will refund any sums you have paid in advance for the product.
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8. YOUR RIGHTS TO A REFUND
8.1 Refunds. Because all of our products are medical-grade and are supplied by third party pharmacies we are unable to offer a refund unless you encounter an adverse reaction to the product and can provide photographic evidence of this.
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9. IF THERE IS A PROBLEM WITH THE PRODUCT
9.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at info@dresta.co.uk
9.2 Adverse reactions. If you encounter an adverse reaction to the product, we will need to be provided with photographic evidence and an assessment made, before we can process a full refund.
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10. PRICE AND PAYMENT
10.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.
10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
10.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
10.4 When you must pay and how you must pay. You must pay for the products before we dispatch them.
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11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987.
11.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
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12. HOW WE MAY USE YOUR PERSONAL INFORMATION
How we may use your personal information. We will only use your personal information as set out in our privacy policy.
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13. OTHER IMPORTANT TERMS
13.1 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.2 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
13.3 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.